Remote Start Experts (Auto Preservers) Tech Support
We provide Tech Support for all Directed Electronics (DEI) products that you purchase directly from us (Remote Start Experts - Auto Preservers). We support our customers with any product questions and with any installation questions they may have.
Sorry, but we are not able to provide Tech Support to non- Remote Start Experts customers. We are not the manufacturer. We are an independent Authorized Directed Electronics Dealer/Retailer. If you purchased your DEI product elsewhere, the company (supplier) you purchased it from should provide you with any needed tech support.
Remote Start Experts ( formerly known as Auto Preservers) has been in business for over 32 years (since 1980), and we have been an Authorized DEI Dealer for over 22 years (since 1990). We have extensive experience with installing and servicing DEI Alarms, Remote Starters & Keyless Entry Systems.
The most effective and detailed Tech Support can be provided to you, if you will email us at
with your product and/or installation questions. We can then email you a reply, supported with detailed product and/or installation information, to best assist you. Or you may call us at (614) 264-1586 and we can answer a quick question for you over the phone.
Also, when you order DEI Alarms, Remote Starters and Keyless Entry Systems from us, we provide you with the DEI Vehicle Wiring Information Sheet for your specific vehicle to assist you with the installation. The sheet identifies the vehicle wiring that you need to connect to, where these wires are located in the vehicle, the color of the factory wire, and it's polarity (+ or -). Then you just need to test and verify factory wires, rather than having to try and figure this all out on your own.
When you order, be sure to specify the "Year – Make – Model" of your vehicle in the order form comments section, and if it is 2–door or 4–door, has power door locks or not, power windows, power trunk release, factory keyless entry system, etc., so we can provide the correct information for you. We will also determine if you need any miscellaneous installation items, such as relays, to make the wiring connections in your vehicle.
In addition, when you order DEI Alarms, Remote Starters and Keyless Entry Systems from us, we will provide you with any Remote Start Experts Supplemental Installation Information necessary to compliment, and help explain, the DEI Install Guide that comes with the product. We have developed this supplemental install information over a period of years in assisting our customers, and have now also made it available as a regular part of our service to our internet customers.
Click here for a sample of the type of Supplemental Installation Information we provide to our customers.
We look forward to being of service to you as an Remote Start Experts customer.